Shipping and returns

Shipping costs Shipping costs are calculated automatically during checkout, according to the destination country and the selected delivery method. Delivery is free when purchasing two or more belts for all orders shipped within Europe. For the purchase of a single belt, as well as for orders shipped outside Europe, the applicable shipping costs are displayed in the cart before payment is confirmed. Order preparation and dispatch KAZARTT orders are prepared and dispatched from Belgium or France. Orders placed before 1:00 pm are generally dispatched the same day, from Monday to Friday. Orders placed after 1:00 pm, during the weekend or on a public holiday are processed on the next working day. Depending on the destination country and the selected delivery method, delivery generally takes between 1 and 7 working days. You will receive an email containing a tracking link as soon as your order has been dispatched. In the exceptional event that one of the ordered products is not immediately available, we will inform you as soon as possible. The order may be dispatched once all items are available, unless otherwise agreed with the customer. Delivery You can select a delivery address that is different from your billing address when placing your order. We work with several logistics partners, including Colissimo and Mondial Relay. Available carriers and delivery methods may vary depending on the destination country. When you receive your order, we recommend checking the condition of the parcel and ensuring that the products received are correct. If your parcel is damaged, incomplete or does not match your order, please contact us as soon as possible so that we can offer you an appropriate solution. KAZARTT remains responsible for the proper fulfilment of the order, including when delivery is carried out by a partner carrier. Parcel not received If your parcel has not been delivered within the announced delivery time, please contact us and provide your order number. Our team will carry out the necessary enquiries with the carrier. If the parcel is declared lost, a replacement shipment or refund may be offered depending on the circumstances. Order cancellation To request the cancellation of an order before dispatch, please contact us as soon as possible. If the order has not yet been handed over to the carrier, we will cancel it and refund the amounts paid. Once the order has been dispatched, it can no longer be cancelled. However, you may request a return after receiving it, in accordance with the conditions set out below. Returns within 30 days You have 30 calendar days from the date you receive your order to request the return of a product. To be accepted, the product must be: unworn and unused; in perfect condition; undamaged; returned with its accessories and, whenever possible, in its original packaging; accompanied by the information required to identify the order. Return shipping costs are the customer’s responsibility, except when the product received is defective, damaged or different from the product ordered. During the first 14 days following receipt, the customer benefits from the statutory right of withdrawal applicable to distance purchases. The option to request a return for up to 30 days is an additional commercial policy offered by KAZARTT. How to request a return To request a return, please contact us at: hola@kazartt.com Please include the following information in your message: your first and last name; your order number; the product or products concerned; the email address used when placing the order; your request to return the product. You do not need to provide a reason for your decision. Our team will then send you the instructions and the address to which the parcel should be returned. The product must be properly protected to prevent damage during transport. We recommend keeping the proof of postage and tracking number until your return has been fully processed. Refunds Once the returned product has been received and inspected, the refund will be issued using the same payment method used for the order. When the statutory right of withdrawal is exercised during the first 14 days, any standard shipping costs originally paid will also be refunded. Additional charges relating to a more expensive delivery method than the standard option will not be refunded. KAZARTT may delay the refund until the returned product has been received or until proof of shipment has been provided. For returns requested between the 15th and 30th day, the price of the returned product will be refunded, but the original shipping costs will not be refunded. Defective products or order errors If you have received a defective, damaged or incorrect product, please contact us before returning it. Please include your order number and photographs clearly showing the issue. After verification, KAZARTT will cover the return shipping costs and offer either a replacement or a refund, depending on the situation.